Publisher review:Ticket Support Help Desk - We will setup this "Ticket Support Help Desk " software free of cost, along with free modification of design and add / remove of features Admin panel:
All these features are included in site settings menu. You can control whether email should be sent or not, enable/disable attachments, define your custom attachment types etc
- Site Settings.
- Email Settings.
- Ticket Settings.
- Attachment Settings.
- Admin can view voting report for technician.
- Admin can set send emails.
Admin can add/edit and view technicians, can define permissions like admin panel access ,cross technicians tickets support, assign categories etc.
News:you can post news from admin panel based on permission news can be viewed by technician/users.
Knowledge base:you can create unlimited knowledge base with categories and articles.
Technician Panel:
- View news
- Based on permission set by Admin technician has complete control over tickets.
- Send/view private message to/from other technicians.
- Based on permission set by Admin tech can add/edit/view user details, can validate
- New users and send emails.
- Can set notifications for their privacy.
- Can upload picture.
- Can add/edit/view faq entries
User Panel:
- Users have complete control over their tickets.
- Users can upload their picture
- Can view news.
- Can search/view knowledge base.
- Can vote the ticket message.
Ticket Support Help Desk is a ASP.NET script for Help Desk scripts design by SoftwebsNepal.
It runs on following operating system: Windows.
Ticket Support Help Desk - We will setup this
Operating system:Windows